Clarice Costa, Associate, has over ten years of combined hospitality industry experience, including food and beverage, rooms, GSS management and development. She is responsible for analyzing and redesigning work processes and management systems, working onsite with client managers and their teams to train and coach them to implement redesigned work processes, and supporting the onsite project managers to ensure they generate measurable financial improvements.
Prior to Post Script, Ms. Costa work at the headquarters for The Leading Hotel of the World where she supported all quality and performance activities for 400 member hotels, analyzing data, identifying trends and ensuring luxury service standards are maintained throughout the global portfolio. Ms. Costa was responsible for the implementation, training, and monitoring of hotels’ voice-of-the-customer platform as well as guiding all new hotels through membership application process. Prior to The Leading Hotels of the World, Ms. Costa held operation positions in multiple countries such as the Belmond Copacabana Palace in Rio de Janeiro and The Park Plaza Westminster Bridge in London.
Ms. Costa is a graduate of Cornell University's School of Hotel Administration.
- The Leading Hotels of the World
- The Statler Hotel
Front Office Department
- Belmond Copacabana Palace
F&B Corporate Intern
- Park Plaza Westminster Bridge
Guest Relations Intern
- Everest Hotels
- Bachelor of Science - School of Hotel Administration, Cornell University